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First class service. Appreciate the quickness in which you respond and the professionalism of The technician, John. I also appreciate the courtesy of your customer service team.
We needed repair on our furnace the day after Christmas (Sunday). We made a call and a service tech was at our home within 1-2 hours.
Pharo Heating first came out probably 15 to 20 years ago to check an air conditioning unit I had that wasn't working. I had 3 different firms come out to check it. 2 of the firms told me that I needed a new unit, and Pharo said that all I needed was a $300 part. He thought I had more years left in my unit if I just replaced the broken part.
Since then I have built a home, and they did all the air conditioning and duct work for that house. I also gutted a house, and he did all the work there. They are very responsive, trustworthy, and fair in their price. Once you get someone like that, you don't want to give them up.
Their quality is very good. They haven't had to come back to fix anything again, but I know that if they did, they would make it a priority. They wouldn't put it off. They are a good firm. Their customer service is excellent, and I always get a friendly person on the phone when I call.
Pharo Heating always responds quickly to my requests. I own several properties and need their help for everything from maintenance to problems that crop up.
I would recommend Pharo's service to family and friends.
Pharo Heating replaced the furnace in our house with a hybrid heating system, a heat pump and a new furnace. I thought they gave me a very good and very competitive price compared to the other bids I received. I think they did an exceptionally good job with the installation.
I was very pleased with the salesman we talked to, John. He was very low key. It wasn't a hard sell or anything. He spent a lot of time explaining the system to me and the benefits of hybrid heating systems.
The guys for the installation came in the middle of winter. It was a big crew of guys, and John showed up too. It turns out he is also a technician, and he supervised the job. They were very clean and neat; they didn't get dirt around the house even though it was the middle of winter.
Once they were done with the installation and got the furnace, air filter, and dehumidifier in, it looked very nice. It is a nice and professional looking installation. They used a lot of caulk and wires, and they all looked extraordinarily neat and professional looking.
The furnace is working fine. They heating bill went down and has stayed down, so it is doing as promised. It is a little noisier than I thought because the large compressor is right outside of our bedroom wall. I think we hear it more than someone ordinarily would.
First it was AC added to main floor furnace in 92. The winter of 96 the lower level furnace broke down while I was out of town. Pharo to the rescue and billed me when I returned home. In 2008 upper level furnace (40 yrs old) finally need to be replaced. Sales person took a lot of time to explain the different furnaces. I'm so happy with the new Bryant Evolution Furnace and Evolution thermostat.
Big saving on heating bill.
They are always prompt, courteous, and neat.
Pharo Heating is wonderful! The service tech arrived early and quickly resolved the problem. I have and will continue to recommend Pharo Heating.
My 13 year old furnace decided to blow cold air recently. When I call Pharo, who installed my furnace, they were able to get it taken care of the same day I called.
I have dealt with Pharo heating for 15 years since I built my house. They installed my furnace, fixed it after a lightning strike, installed air conditioning later, and then repaired my furnace this year. They have always been prompt, curteous, professional, neat and tidy and work until the problem is solved. Their price is always reasonable. I highly recommend them and will continue to use them in whatever house/condo I'm living in. They also answer my questions when I call even if they won't make any money on it.
We have used Pharo since 2008 for P.M. calls and emergency service and they have been on time and TOP NOTCH everytime